Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Timeframes
| Shipping Method | Carrier | Cost | Delivery Time | Features |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days after shipment | Tracked shipping with insurance |
| Free Shipping | EMS | Free on orders over $50 | 15-25 business days after shipment | Economy shipping with basic tracking |
Returns & Exchanges Policy
At Purish Sales Store, we are dedicated to providing luxury beauty products that exceed your expectations. Our returns policy is designed to ensure your complete satisfaction while maintaining our commitment to quality and hygiene standards.
Key Policy Highlights
- Return Window: 15 days from delivery date
- Condition: Products must be unopened and in original packaging
- Return Shipping: Customer responsibility (except for defective items)
- Refund Processing: 5-7 business days after we receive your return
Eligibility Requirements
To be eligible for a return or exchange, your item must meet the following criteria:
- Return request made within 15 days of delivery
- Products in original, unopened packaging with seals intact
- All original tags and labels attached
- Accompanied by original receipt or order confirmation
- Items in resalable condition
Non-Returnable Items
For health and safety reasons, the following product categories cannot be returned or exchanged:
- GEL POLISH – Opened cosmetic products
- Opened FACE & BODY products – For hygiene reasons
- Used BEARD CARE & TOOLS – Personal grooming items
- Opened HAARPFLAGE products – Hair care items
- GIFTS & VALUE SETS – If any component has been opened or used
- All items marked “Final Sale” or purchased during special promotions
Step-by-Step Return Process
1Submit Return Request
Complete the Return Request Form below and email it to our customer service team at [email protected] within 15 days of receiving your order.
RETURN REQUEST FORM TEMPLATE
Subject: Return Request – Order #[Your Order Number]
Email Content:
Dear Purish Sales Store Customer Service,
I would like to request a return/exchange for my recent order.
Order Information:
– Order Number: [Your Order Number] – Order Date: [Date of Purchase] – Product(s) to Return: [Product Name(s) and Quantity] – Reason for Return: [Please specify: Wrong Size, Wrong Item, Defective, Changed Mind, etc.] – Preferred Resolution: [Refund / Exchange for (specific product)]
Customer Information:
– Full Name: [Your Full Name] – Email Address: [Your Email Address] – Phone Number: [Your Phone Number]
I confirm that the items I am returning are in their original condition, unopened, and with all original packaging intact.
Thank you for your assistance,
[Your Name]
2Receive Authorization
Within 2 business days, you’ll receive a Return Authorization Number and shipping instructions from our team.
3Ship Your Return
Package your items securely including:
- Items in original packaging
- Copy of your receipt or order confirmation
- Return Authorization Number clearly visible on the outside
Ship to:
Purish Sales Store Returns
622 Elaine Dr
Nashville, US 37211
4Processing & Refund
Once we receive and inspect your return (typically 3-5 business days after delivery to our facility), we will process your refund or exchange.
Refund Information
Refund Timeline
| Payment Method | Processing Time | Notes |
|---|---|---|
| Credit Card Payments (Visa, MasterCard) | 5-7 business days | To appear on your statement |
| PayPal Payments | 3-5 business days | To reflect in your account |
| JCB Payments | 7-10 business days | International processing may take longer |
Deductions
Please note the following potential deductions:
- Original shipping fees are non-refundable
- Return shipping costs are the customer’s responsibility
- Restocking fees may apply for large quantity returns
Exchange Process
Exchanges are subject to product availability. If the item you wish to exchange for is unavailable, we will issue a refund to your original payment method. Exchanges typically take 10-15 business days to process and ship, depending on your location and product availability.
Defective or Damaged Items
If you receive a defective or damaged product, please contact us within 7 days of delivery. We will cover return shipping costs and expedite your replacement or refund. Include photos of the damaged product and packaging in your email to [email protected].
Need Assistance?
Our luxury customer service team is here to help with any questions about shipping, returns, or exchanges.
Email: [email protected]
Response Time: Within 24 hours during business days
Store Address: 622 Elaine Dr, Nashville, US 37211
We appreciate your trust in Purish Sales Store and are committed to ensuring your complete satisfaction with our luxury beauty products.