At Purish Sales Store, we are committed to providing you with luxury beauty products that exceed your expectations. However, we understand that sometimes a product may not meet your needs. Our Returns & Exchanges policy is designed to ensure your complete satisfaction while maintaining our high standards of service excellence.

Key Policy Highlights

  • Return Window: 15 days from delivery date
  • Condition: Products must be unopened and in original packaging
  • Return Shipping: Customer responsibility (except for defective items)
  • Refund Processing: 5-7 business days after we receive your return

Eligibility Requirements

To be eligible for a return or exchange, your item must meet the following criteria:

  • Return request made within 15 days of delivery
  • Products in original, unopened packaging with seals intact
  • All original tags and labels attached
  • Accompanied by original receipt or order confirmation
  • Items in resalable condition

Non-Returnable Items

For health and safety reasons, the following product categories cannot be returned or exchanged:

  • GEL POLISH – Opened cosmetic products
  • Opened FACE & BODY products – For hygiene reasons
  • Used BEARD CARE & TOOLS – Personal grooming items
  • Opened HAARPFLAGE products – Hair care items
  • GIFTS & VALUE SETS – If any component has been opened or used
  • All items marked “Final Sale” or purchased during special promotions

Step-by-Step Return Process

Step 1: Submit Return Request

Complete the Return Request Form below and email it to our customer service team at [email protected] within 15 days of receiving your order.

RETURN REQUEST FORM TEMPLATE

Subject: Return Request – Order #[Your Order Number]

Email Content:

Dear Purish Sales Store Customer Service,

I would like to request a return/exchange for my recent order.

Order Information:
– Order Number: [Your Order Number] – Order Date: [Date of Purchase] – Product(s) to Return: [Product Name(s) and Quantity] – Reason for Return: [Please specify: Wrong Size, Wrong Item, Defective, Changed Mind, etc.] – Preferred Resolution: [Refund / Exchange for (specific product)]
Customer Information:
– Full Name: [Your Full Name] – Email Address: [Your Email Address] – Phone Number: [Your Phone Number]
I confirm that the items I am returning are in their original condition, unopened, and with all original packaging intact.

Thank you for your assistance,
[Your Name]

Step 2: Receive Authorization

Within 2 business days, you’ll receive a Return Authorization Number and shipping instructions from our team.

Step 3: Ship Your Return

Package your items securely including:

  • Items in original packaging
  • Copy of your receipt or order confirmation
  • Return Authorization Number clearly visible on the outside

Ship to: Purish Sales Store Returns, 622 Elaine Dr, Nashville, US 37211

Step 4: Processing & Refund

Once we receive and inspect your return (typically 3-5 business days after delivery to our facility), we will process your refund or exchange.

Refund Information

Refund Timeline

  • Credit Card Payments: 5-7 business days to appear on your statement
  • PayPal Payments: 3-5 business days to reflect in your account
  • JCB Payments: 7-10 business days for international processing

Deductions

Please note:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility
  • Restocking fees may apply for large quantity returns

Exchange Process

Exchanges are subject to product availability. If the item you wish to exchange for is unavailable, we will issue a refund to your original payment method.

Exchanges typically take 10-15 business days to process and ship, depending on your location and product availability.

Defective or Damaged Items

If you receive a defective or damaged product, please contact us within 7 days of delivery. We will cover return shipping costs and expedite your replacement or refund.

Include photos of the damaged product and packaging in your email to [email protected]

Need Assistance?

Our luxury customer service team is here to help with any questions about returns or exchanges.

Email: [email protected]

Response Time: Within 24 hours during business days

Store Address: 622 Elaine Dr, Nashville, US 37211

We appreciate your trust in Purish Sales Store and are committed to ensuring your complete satisfaction with our luxury beauty products.