Welcome to Purish Sales Store’s FAQ page! We’re dedicated to providing premium beauty and wellness products with a focus on quality and global accessibility. Based on our curated collections—including accessories, albums, beard care, body products, candles, haircare, skincare, and more—we’ve designed this guide to address common questions. Our style is luxurious yet approachable, emphasizing scientifically-backed and exclusive items like K-POP merchandise. Below, you’ll find answers to help you shop with confidence. If you need further assistance, feel free to reach out!

Product Questions

What types of products do you offer?
We specialize in a wide range of beauty and wellness items, including ACCESSORIES, Albums, BASE & TOP COATS, BEARD CARE & TOOLS, BODY products, CANDLES & SCENTS, Conditioner, DIFFUSERS, EYES and FACE care, GEL POLISH, GIFTS & VALUE SETS, and various haircare products like Haarkur, Haarmaske, Haaröl, and Haarpflege. Our collections are carefully curated to include professional haircare, scientifically-backed skincare, and exclusive K-POP merchandise, ensuring luxury and quality for all beauty enthusiasts.
Are your products suitable for all skin and hair types?
Yes, our products are designed with scientifically-backed formulations to cater to diverse needs. However, we recommend checking individual product descriptions for specific details, as some items may target particular concerns. If you have sensitivities, feel free to contact our customer service for personalized advice.
Do you offer gift sets or value bundles?
Absolutely! We have a dedicated section for GIFTS & VALUE SETS, perfect for treating yourself or loved ones. These sets often combine our bestsellers at a great value, making them ideal for exploring multiple products.

Shipping and Delivery

Where do you ship, and what are the delivery options?
We offer global delivery services to most locations worldwide, with exceptions for some Asian countries and remote areas. You can choose from two shipping methods:
– Standard Shipping: Carried by DHL or FedEx, it costs $12.95 and delivers within 10-15 days after dispatch. Ideal for faster, tracked delivery.
– Free Shipping: Available on orders over $50, using EMS, with delivery in 15-25 days after dispatch. Perfect for larger orders to maximize value without compromising on quality handling.
How long does order processing take?
We take 1-2 business days to carefully process and prepare your order for shipment. Once dispatched, the delivery time depends on your chosen shipping method as outlined above.
Can I track my order?
Yes, both Standard and Free Shipping options include tracking. You’ll receive tracking information via email once your order is dispatched, allowing you to monitor its progress.
Why can’t you ship to certain areas?
Due to logistical constraints, we’re unable to deliver to some Asian countries and remote locations. If you’re unsure about your region, please contact us at [email protected] for clarification.

Returns and Refunds

What is your return policy?
We want you to be completely satisfied! If you’re unhappy with your purchase, you may return items within 15 days of receipt. Please ensure the products are in original condition. For details on initiating a return, contact our customer service team.
How do I request a return or refund?
To start a return, email us at [email protected] with your order details and reason for return. We’ll guide you through the process and arrange for a refund or exchange once the returned items are received and inspected.

Payment Methods

What payment options do you accept?
For your convenience and security, we accept Visa, MasterCard, JCB, and PayPal. All transactions are processed securely to protect your information.
Is my payment information safe?
Absolutely! We use industry-standard encryption and trusted payment gateways to ensure your data remains secure. We never store sensitive payment details on our servers.

Account and General Inquiries

How can I contact customer service?
You can reach us via email at [email protected] for any questions about orders, products, or policies. We aim to respond promptly to assist you.
Do you have a physical store?
Our headquarters are located at 622 Elaine Dr, Nashville, US 37211, but we primarily operate online to serve customers globally with our curated beauty essentials.
Can I change or cancel my order after placing it?
Orders are processed quickly, so changes or cancellations may not be possible once submitted. If you need assistance, contact us immediately at [email protected], and we’ll do our best to help.

Thank you for choosing Purish Sales Store! We’re here to make your beauty journey seamless and enjoyable. For more details, visit our website at careproductsdeal.com.